I've been reading a pretty good new book that is an interesting mix of stories, life-lessons, and business content. It combines a behind the scenes peek into the situations, emails, checklists, sample interview questions, and "Happiness Framework" that led to some surprising results.
For example, here are Zappos' Core Values from which they develop their culture, brand, and business strategies:
WOW Through Service
and Drive Change
Fun and A Little Weirdness
Adventurous, Creative, and Open-Minded
Growth and Learning
Open and Honest Relationships With Communication
a Positive Team and Family Spirit
More With Less
Passionate and Determined
Why Should You Care?
In 2009, Zappos was listed as one of Fortune magazine's top 25 companies to work for, and was acquired by Amazon later that year in a deal valued at over $1.2 billion on the day of closing.
So, you might guess that he learned a few things about what worked, and what didn't.
In his first book, Tony shares the different business lessons he learned in life, from a lemonade stand and pizza business through LinkExchange, Zappos, and more. Ultimately, he shows how using happiness as a framework can produce profits, passion, and purpose both in business and in life.
Here is a video of Tony Hsieh on Delivering Happiness.
Zappos is Famous For Their Culture. Here's a Taste of It.
Here is Tony's BigThink video explaining his company's culture and belief that managers should "hang-out" with staff after work.